Policy: Policy 5-2-2: Claims Returned Date Adopted: May 11, 2004
Department: Library  Contact: Director
Statement: If a patron notifies the Library that an overdue or billed item was returned, but library records show it is still checked out to the patron and it is not on the shelf, the item becomes a claims returned item.  If the material is not found after two separate searches, the material will be considered "lost." The patron will not be billed for the first item which they claim to have returned. After this, the patron is billed for all future claims returned items (including billing fee, processing fee, and replacement cost). 

Date(s) Revised March 8, 2024; September 2, 2008; Date(s) Reviewed