| Statement: |
If a patron notifies the Library that an overdue or billed item was returned, but
our records show it is still checked out to the patron and it is not on the shelf,
the item becomes a claims returned item. The library requests that the patron continue
to search for the material. Meanwhile a search is initiated within the Library. If
the material is found, the patron will be notified. If the material is not found after
two separate searches, the material will be considered "lost." The patron will not
be billed for the first item which he/she claims to have returned. After this, the
patron is billed for all future claims returned items (including billing fee, processing
fee, and replacement cost). Innopac keeps track of the number of items each patron
has claimed to have returned. |